Safety & Care

 Your new Tempur product

TEMPUR Product Care and Use

 

Thank you for purchasing TEMPUR and congratulations on joining a growing number of owners worldwide who are enjoying the amazing comfort and pressure relieving benefits of TEMPUR.

 

To get the most out of our TEMPUR experience, please take a little time to read through the points below:

 

TEMPUR General

TEMPUR reacts to the weight and warmth of your body, thereby adapting perfectly to your shape.

 

The visco-elastic properties of the TEMPUR material means that it returns to its original shape after compression with a certain built-in delay. The delay depends on the temperature of the room, therefore TEMPUR feels firmer at lower temperatures and softer at higher temperatures. TEMPUR Material minimises pressure point therefore reduces tossing and turning.

Transporting or storing

During transportation, the mattress cover may move from its original position. Once the TEMPUR material has returned to normal room temperature, simply straighten the mattress cover to the desired symmetrical position by hand.

 

The following applies when transporting, moving or storing TEMPUR Products:

 

  • TEMPUR mattresses must be stored flat, ideally in the original packaging.
  • TEMPUR toppers can be either be rolled up or stored flat. Do not roll out a TEMPUR topper when it is cold as there can be a risk of the material tearing or cracking.
  • Due to the viscoelasticity of the TEMPUR Material, both combi-mattresses and rolled up mattress toppers can be compressed during transport or storage. This is normal and the product will regain its normal size after a while when in use and at room temperature.
  • TEMPUR pillows should preferably be stored in their original shape. However, products such as the TEMPUR® Travel Pillow may be transported rolled up in the bag supplied (the bag should only be used when travelling to avoid permanent deformation of the pillow).
  • TEMPUR products should be stored in a dry environment (maximum 65% relative humidity).

 

Store all products in their original shape. Generally, TEMPUR products should not be bent or pressed into shape as there is a risk of the material being damaged.

 

Over the first few months of use, the mattress material will become more open which results in the TEMPUR material reacting more quickly to body temperature.

 

Once unpacked, the product may give off a characteristic smell. This is completely harmless and disappears after a short period of use. To avoid this, ventilate the product well before use.

 

Mattress Covers

Most TEMPUR covers can be removed and cleaned in accordance with the washing instructions on the care label, which is located in the inside cover. Some covers on the older mattress collection which contain TEMPUR material cannot be washed or dry cleaned but can easily be removed for airing and brushing (with the exception of TEMPUR® Original Supreme 31).

 

Pillows

Most pillow covers can be removed and washed, if you are not sure please refer to the care label inside of the cover.

 

Anti-Slip Bottom

Several of the TEMPUR products have a non-slip coating on the underside. This coating ensures that the product does not slide while in use. The non-slip properties of the material are not impaired by washing the cover.

 

No flipping or rotating of the mattress

With TEMPUR Mattress there is no need to flip the mattress over or rotate the mattress because TEMPUR holds its original shape.

 

Mattress Disposal

If you wish to dispose of your mattress please refer to your local authority within your country market.

 

CE Marking/Warnings

Electrical items

Please note TEMPUR generally do not recommend using an electric blanket or heating pad with a TEMPUR mattress as the mattress works best with the natural body heat of the user. However, if the user would still prefer to use an electric blanket, we would suggest an over blanket rather than an under blanket which will be safe.

 

Please do not leave Infants and young children unattended on the mattress as they may find it difficult to turnover.

 

Liquids

Do not use TEMPUR pillow with wet hair as the foam will get damaged.

 

Cleaning and Maintenance

The TEMPUR Material cannot be washed or dry cleaned. To clean a TEMPUR product, remove the cover and ventilate the TEMPUR material, or wipe off carefully using a well-wrung cloth to remove any surface stains or dirt.

 

TEMPUR products should be regularly ventilated to remove any moisture.  TEMPUR mattresses must always be placed on a ventilated base, e.g. springs or slats to prevent moisture from accumulating in the mattress.



Product Care Instructions specifically for the TEMPUR Collection 2017 (ROW)

 

Mattress Cover Care

 

This information refers to the QuickRefresh™ Covers, Mattress Covers and Covers:

 

Key:

Quick Refresh™ Cover = Soft Tailored Top Cover that can be zipped off.

Mattress Cover = Cover that is revealed (once you zip off the QuickRefresh™ cover) and is sewn together to the grey side fabrics.

Cover = Cover that can be removed and only available on the Supreme mattress models.

 

TEMPUR STANDARD

Washing Instructions

TEMPUR Luxe (H30cm) STANDARD Contour/ Sensation/ Cloud

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

TEMPUR Elite (H25cm) STANDARD Contour/ Sensation/ Cloud

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

TEMPUR Supreme (H21cm) STANDARD Contour/ Sensation/ Cloud

Cover can be removed for washing at 60°C

TEMPUR® CoolTouch™

Washing Instructions

TEMPUR Luxe (H30cm) CoolTouch Contour/ Sensation/ Cloud

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

TEMPUR Elite (H25cm) CoolTouch Contour/ Sensation/ Cloud

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

TEMPUR Supreme (H21cm) CoolTouch Contour/ Sensation/ Cloud

Cover can be removed for washing at 60°C

HYBRID STANDARD

Washing Instructions (include temp details)

HYBRID Luxe (H30cm) STANDARD

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

HYBRID Elite (H25cm) STANDARD

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

HYBRID Supreme (H21cm) STANDARD

Cover can be removed for washing at 60°C

HYBRID COOLTOUCH™

Washing Instructions

HYBRID Luxe (H30cm) CoolTouch

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

HYRBID Elite (H25cm) CoolTouch

Both Quick Refresh Cover (top cover) and Mattress Cover can be removed for washing at 60°C

HYBRID Supreme (H21cm) CoolTouch

Cover can be removed for washing at 60°C

 

 

Both QuickRefresh™ cover, mattress cover and cover can be removed for washing.

If you are not sure about the washing instructions, please refer to the care label inside of the mattress cover. Please do not spill any liquid on your mattress because TEMPUR material inside should never get wet.

 

 

 

Spare QuickRefresh™ Covers

 

It is also possible to purchase a new QuickRefresh™ cover if you need one. Just contact our Customer Services team directly for a quotation. These items are made separately to order and may take up to 12 weeks for delivery.

 

 


CoolTouch™ Technology within the QuickRefresh™ Cover and Mattress Cover

 

The CoolTouch™ technology featured in the CoolTouch™ range means the QuickRefresh cover and the inner top fabric has been treated with PCM. PCM is a substance with high heat of fusion, which melts and solidifies at certain temperatures. If this is washed frequently, the PCM effectiveness will diminish partially.


Pillow Care

 

Most of the covers on our pillows can be removed and washed.

If you are not sure, please refer to the care label inside of the pillow.

 

  • Wash cover with similar coloured items.
  • Wash cover inside out with zipper closed.
  • Do not tumble dry.
  • Please do not spill any liquid on your pillow because TEMPUR material inside should never get wet.